This Service Excellence module is about helping your customers get the best out of their consultation. It will consider how you can ensure that by listening to the needs of the customer, you can appropriately plan the advice and support you give to them.
After studying this module you should:
This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.
Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.
Originally Published by Training Matters