This Service Excellence module is about closing consultations and follow up. It will consider the elements required to successfully end a consultation, including ensuring the customer understands their treatment plan and has the opportunity to ask any questions, as well as what to do if something goes wrong.
After studying this module you should:
This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.
Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.
Originally Published by Training Matters