Ear care


  • Common ear conditions
  • The structure of the ear
  • Understanding the problem
  • Protecting and cleaning the ears
  • Treatment options
  • Added advice
  • When to refer
  • Learning Scenario
  • The Otex range
  • Initial recommendation
  • Learning Scenario
  • Assessment questions
  • Action & Evaluation

Common ear conditions

Ears are complex organs that may be generally ignored, until something goes wrong – which might include problems with hearing, pain or balance. This module will help pharmacy assistants to give sound advice on how customers can care for their ears.

Learning objectives

After studying this module, assistants will:

  • Be able to identify key parts of the ear
  • Understand what conditions can affect the ear(s)
  • Be familiar with some of the commonly used products and be able to recommend their use
  • Be able to discuss with customers how to use ear drops
  • Know when to refer to the pharmacist.

Originally Published by Training Matters


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