Patient-centred care



This Service Excellence module is about putting patients at the centre of their care and how involving them in all decisions helps to improve their adherence to medication or lifestyle changes as well as their overall wellbeing.

Putting patients at the centre can be of great benefit to their health 


After studying this module you should:

  • Understand the meaning of the term "patient-centred-care"
  • Understand the steps you need to take to put your patients at the centre of their care
  • Understand the importance of putting patients at the centre of their care.

About this module

This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.



Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.

Originally Published by Training Matters

This website is for healthcare professionals, people who work in pharmacy and pharmacy students. By clicking into any content, you confirm this describes you and that you agree to British Pharmaceutical Students' Association's Terms of Use and Privacy Policy.

We use essential, performance, functional and advertising cookies to give you a better web experience. Find out how to manage these cookies here. We also use Interest Based Advertising Cookies to display relevant advertisements on this and other websites based on your viewing behaviour. By clicking "Accept" you agree to the use of these Cookies and our Cookie Policy.