Building strong relationships



This Service Excellence module is about building strong relationships with your patients and customers. It will consider the various elements that are required for strong relationships and how this improves your service.

Strong relationships are built on trust, respect and communication


After studying this module you should:

  • Have an understanding of why it is necessary to build strong relationships with your customers
  • Learn what the key elements are to building a strong relationship with your customers
  • Have an understanding of what you can do to build better relationships with your customers.

About this module

This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.



Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.

Originally Published by Training Matters

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