Practice

Scenario: Chemotherapy & hair loss

Sarah Forster has been diagnosed with breast cancer and is due to have chemotherapy. She asks to talk to Parveen

Working with GPs

This CPD module looks at how best to work with your local GPs

Social media: avoiding pitfalls

Tips on how to manage the implications of the rise of social media for your business

How pharmacy benefits from working with Europe

The NPA’s Raj Patel is president-elect of the Pharmaceutical Group of the European Union (PGEU)

Superintendent update on dispensing process

Tips from the NPA's Chief Pharmacist on best practice for dispensing

Accessible Information Standard

Guidance on how to comply with the accessible information standard

R2P: making a difference

A pharmacy referral scheme has been linked to fewer readmissions and increased opportunities for medicines optimisation

A sensitive matter

Problems with digestion and the bowel are often ignored or overlooked, but early diagnosis can be crucial.

Master a skilful ending

This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan. 

A high achiever

Thanks to a supportive team and training opportunities, Maria Buxton has found the confidence to realise her passion for helping others.

From strength to strength

A pillar of the Golders Green community for more than 50 years, Warman Freed has undergone significant change and is stronger than ever.

Scenario: Resistant hayfever

Adam May comes into the pharmacy with his mum. He is doing his GCSE exams but his hayfever is making it very hard to concentrate...

Innovation in practice

Pharmacy technician Julia Hulland-Vernon is helping pharmacies bridge the gap when patients are admitted or discharged from hospital.

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

The hub and spoke debate

The NPA’s investigation into Hub and Spoke dispensing has highlighted a number of significant concerns with Government plans

Professionalism

This learning module focuses on the importance of professionalism.

Rising to the challenge

After nearly 10 years as a medicines counter assistant, Joanne Macpherson is continuing to rise to new challenges.

Cut to the future

With the pharmacy cuts going ahead, what does the future of community pharmacy look like?

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

Frontline leaders

Leadership training is not just for pharmacists, pharmacy staff are equally able to develop the relevant qualities and skills.

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